1. Agreement
These Terms and Conditions form a legally binding agreement between ascentX and the customer, company, organization or other legal entity that accesses or uses the ascentX services. References to "you" and "your" mean that customer and its authorized users. References to "ascentX", "we", "us" and "our" mean ascentX, the provider of the services under an order form, statement of work or online subscription.
If you accept these terms on behalf of an organization, you represent that you have authority to bind that organization. You are responsible for your users and for ensuring their use of ascentX complies with these terms, any applicable order form, our documentation and applicable law.
If there is a conflict between these terms and a signed order form or statement of work, the signed document controls for that conflict only.
2. ascentX Services
ascentX provides vertical AI workspaces for cross-system customer journeys, including workflow templates, operational records, integrations, AI-generated summaries, reflections, governed context for agents, writebacks and related implementation or support services.
Subject to these terms and payment of applicable fees, ascentX grants you a limited, non-exclusive, non-transferable and revocable right to access and use the services during the subscription term for your internal business purposes.
We may improve, modify, add or remove features from the services over time. We will not materially reduce core functionality during a paid subscription term without providing reasonable notice or a commercially reasonable alternative.
3. Accounts and Authorized Use
You are responsible for maintaining accurate account information, protecting credentials and promptly notifying us of suspected unauthorized access. You may only permit employees, contractors and other authorized users to access ascentX for your internal business operations.
You and your users must not:
- reverse engineer, decompile, copy, resell, sublicense or commercially exploit the services;
- circumvent usage limits, security controls, access controls, audit logs or rate limits;
- use ascentX to submit malicious code, infringing content, unlawful content or misleading information;
- use the services to build a competing product or benchmark the services without our written consent;
- interfere with the availability, integrity or security of ascentX or any connected system;
- use AI features for fully automated decisions that have legal or similarly significant effects without appropriate human review;
- use ascentX in violation of sanctions, export control, privacy, financial services, healthcare or other applicable laws.
We may suspend access if we reasonably believe your use creates security risk, legal risk, service disruption or material breach of these terms. When practical, we will provide notice and an opportunity to cure.
4. Customer Data
"Customer Data" means data, records, documents, prompts, outputs, metadata, integration payloads and other information submitted to or processed through ascentX by you or on your behalf. You retain ownership of Customer Data.
You grant ascentX the rights necessary to host, process, transmit, display and use Customer Data to provide, secure, support and improve the services, including to connect source systems, generate workspace views, produce AI summaries, operate writebacks and troubleshoot issues.
You are responsible for obtaining all rights, permissions, notices and consents required to submit Customer Data to ascentX and to use the services with your source systems. You are also responsible for the accuracy, quality and legality of Customer Data.
Where ascentX processes personal data on your behalf, the parties will comply with applicable data protection laws and any data processing addendum agreed between the parties.
5. AI Features and Agent Context
ascentX may include AI-assisted features that summarize records, identify missing evidence, draft briefs, recommend next actions, expose MCP or agent context, classify workflows or support human decision-making. AI outputs may be incomplete, inaccurate or inappropriate for a particular context.
You are responsible for reviewing AI outputs before relying on them, taking action or sending information to customers, regulators or other third parties. ascentX does not provide legal, financial, medical, compliance or professional advice.
You must configure permissions, approval flows and writeback boundaries appropriate for your organization. You remain responsible for decisions, actions and instructions made by your users or by tools you connect to ascentX.
6. Integrations and Third-Party Services
ascentX may connect to CRM, ERP, case management, data warehouse, communication, compliance, payment, healthcare, productivity or other third-party systems. Your use of those systems is governed by your agreements with the relevant providers.
You authorize ascentX to access and exchange data with connected systems as configured by you or your users. We are not responsible for third-party systems, their availability, their security or changes they make to APIs, permissions, data models or pricing.
7. Fees, Orders and Payment
Fees, subscription terms, usage limits, implementation scope and payment terms will be stated in the applicable order form, statement of work, online checkout flow or pricing page. Unless otherwise stated, fees are non-refundable and exclusive of taxes.
You authorize ascentX or its payment processor to charge applicable fees. If payment is overdue, we may charge interest where permitted by law, suspend services or terminate the applicable subscription after reasonable notice.
Free trials, pilots, beta features and proofs of concept may be limited, modified or discontinued at any time. Unless otherwise agreed in writing, trial and beta features are provided without warranty or service commitments.
Refunds, credits, cancellations and non-renewals are governed by the applicable order form and our Refund Policy. Nothing in these terms limits mandatory cancellation, refund or withdrawal rights that cannot be waived under applicable law.
8. Privacy, data protection and regulated data
Each party will comply with applicable privacy, data protection, cybersecurity, electronic communications, sanctions, export control and sector-specific laws that apply to its activities under these terms.
Where ascentX processes personal data on your behalf, ascentX will act as your processor, service provider or contractor as applicable, and the parties will enter into or be bound by a data processing addendum that includes legally required processing terms, transfer safeguards and subprocessors provisions.
You must not submit protected health information, payment card data, government identifiers, children's data or other regulated or sensitive data to ascentX unless your order form, data processing addendum or written instructions expressly permit that data type and the required safeguards are in place.
9. Confidentiality and Security
Each party may receive confidential business, technical, product, security, financial or customer information from the other party. The receiving party will use confidential information only to perform under these terms and will protect it using reasonable care.
ascentX will maintain administrative, technical and organizational safeguards designed to protect Customer Data against unauthorized access, loss and misuse. You are responsible for managing user access, source-system permissions and internal security controls.
10. Intellectual Property and Feedback
ascentX and its licensors own all rights in the services, software, workflows, templates, models, documentation, user interfaces, connectors, platform content and related intellectual property. No rights are granted except as expressly stated in these terms.
You may provide suggestions, feedback or ideas about ascentX. We may use that feedback without restriction or obligation, provided we do not disclose your confidential information.
11. Term, Renewal and Termination
These terms begin when you first accept them, access the services or sign an order form, and continue until all subscriptions and statements of work have expired or been terminated.
Either party may terminate for material breach if the breach is not cured within 30 days after written notice. We may terminate immediately where continued access would create material security, legal or operational risk.
Upon termination, your right to use ascentX ends. At your request made within 30 days after termination, we will make Customer Data available for export where technically feasible, unless prohibited by law or security obligations. After that period, we may delete Customer Data in accordance with our retention practices.
12. Warranties, Disclaimers and Liability
ascentX will provide the services in a professional and workmanlike manner. Except as expressly stated in these terms or an order form, the services are provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted operation.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill or business interruption.
To the maximum extent permitted by law, each party's total liability arising out of or related to these terms will not exceed the fees paid or payable to ascentX for the services giving rise to the claim in the 12 months before the event giving rise to liability. This limitation does not apply to payment obligations, confidentiality breaches, misuse of intellectual property or liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify ascentX against third-party claims arising from Customer Data, your connected systems, your use of the services in violation of these terms or law, or your decisions and actions based on AI outputs or workflow recommendations.
ascentX will defend and indemnify you against third-party claims alleging that the services, as provided by ascentX and used according to these terms, infringe that third party's intellectual property rights. This obligation does not apply to claims arising from Customer Data, third-party services, modifications not made by ascentX or use outside the scope of these terms.
14. General Terms
We may update these terms from time to time by posting a revised version or notifying you directly. Material changes will take effect on the date stated in the notice. Continued use of ascentX after changes take effect constitutes acceptance of the updated terms.
Neither party is liable for delay or failure to perform due to events beyond its reasonable control. You may not assign these terms without our written consent, except to a successor in connection with a merger, acquisition or sale of substantially all assets. We may assign these terms on notice.
Unless a signed order form states a different governing law, venue or dispute process, disputes will be governed by the laws of England and Wales and the courts of England and Wales, without regard to conflict-of-law rules. Consumers may also have mandatory rights in their country or state of residence that cannot be waived by contract.
Legal, billing and support notices to ascentX should be sent to support@ascentx.dev. Sales and commercial notices should be sent to sales@ascentx.dev. Privacy notices and privacy rights requests should be sent to privacy@ascentx.dev. Notices to you may be sent to the account owner, billing contact or other address associated with your account.